Frequently Asked Questions

Security

How do I reset my password?

• Answer: If you are a Windows user, press Ctrl + Alt + Del attachments, select Change a password and follow the steps. If you are a MacOS user, please visit the steps here. If you are an off site user, please contact the IT department.

What is multi-factor authentication (MFA) and how do I set it up?

• Answer: Multi-factor authentication (MFA) adds an extra layer of security to your accounts by requiring a second form of verification. Instructions for setting up MFA can be found in the Setting Up Microsoft Authenticator in the Microsoft Outlook and Office section. If you need help, contact IT support.

What are the best practices for creating a strong password?

• Answer: A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as birthdays or common words. For more information on creating strong passwords, visit the Password Security section of the wiki.

Email

What should I do if I receive a suspicious email?

• Answer: If you receive a suspicious email, do not open any attachments or click on any links. Report the email immediately to the IT department by forwarding it to [email protected].

How do I access my work email from home?

• Answer: You can access your work email from home by logging into Microsoft Outlook using your company credentials. For detailed instructions, refer to the Microsoft Outlook and Office section in the wiki.

How do I enroll my mobile device for email access?

• To get access to email on your mobile phone, follow the steps outlined here.

Software and Applications

Can I install software on my company computer?

• Answer: Only software that has been approved by the IT department can be installed on company computers. If you need specific software, please submit a request to the IT department by sending an email to [email protected]

How do I update my software applications

• If you are an on-site user, most applications will be updated automatically without user intervention. If you are an off-site user, some applications will prompt you to install updates. If you are required to enter admin credentials to update those applications, use the Admin-On Demand feature found here.

How do I update my operating system or software?

• Answer: While updates for your Operating System are automatically installed on site, updates for laptops and some applications require user intervention. Instructions for updating your operating system and software can be found in the Software Update Guide in the IT 101 section. If you need assistance, contact IT support.

Troubleshooting

What should I do if my computer is running slow?

• Answer: First, try restarting your computer. If the issue persists, check for any software updates or unnecessary programs running in the background. If you still experience problems, contact IT for further assistance.

How do I report a technical issue?

• Answer: You can report a technical issue by sending an email to [email protected]. In case of an emergency, inform your supervisor who will contact an IT technician directly.